Support

Support

Your telephone system is the heart of your business

You can be sure that we use tried and tested technology to provide you with a system which is highly reliable.

In the unlikely event that you have any problems with your telephone system you can be sure that we have procedures in place to get you back to work as fast as possible.

  • Fault Logging System – You can notify us of a fault or request a change 24 hours a day, 7 days a week through our email ticketing system
  • Replacement Items – We do try to keep some common items handy so in the rare event of component failure, we can issue you with a replacement without waiting for a delivery
  • Backup Plan – If you choose our VoIP solution, in case of a problem with your line or power failure your incoming calls can arrive directly to your mobile phone so you do not miss a single call
  • Included Support Package – Every Efficient Telecom telephone system comes with a full year of premium support from us which even includes changes to the configuration of existing features.

We are committed to providing an excellent level of service and have the technical skills to ensure that you are in safe hands.